Waiting for Custom Delivery Instructions?

When Will I Receive My Pickup Instructions?

Custom Delivery instructions are often sent closer to the event date than other ticket delivery methods.

Depending on the event, instructions may be provided:

• Several days before the event
• The day before the event
• The day of the event

If you haven't received instructions yet and your event is still some time away, this is often normal.

Search for Your Instruction Email

Once your pickup details are available, you'll receive an email containing important information about how to receive your tickets.

Your instructions may include:

• Pickup contact information
• Pickup location details
• Meeting instructions
• Identification requirements
• Event-specific delivery information

If you don't see the email:

• Check your spam, junk, and promotions folders
• Search your inbox for the event name
• Search for Ticket Squeeze communications related to your order
• Verify you're checking the same email address used when placing your order

Follow the Pickup Instructions Carefully

Depending on the event, your instructions may direct you to:

Venue Will Call

You'll typically pick up your tickets from the venue's box office or Will Call window.

Bring a valid government-issued photo ID matching the name on the order.

Seller Meeting Location

You may be directed to meet a representative at a designated location near the venue.

Be sure to arrive at the location and time listed in your instructions.

Important Reminders

Bring Photo Identification

A valid photo ID is typically required before tickets can be released.

Arrive Early

Allow extra time before the event in case pickup is required.

Review Instructions Before Leaving

Read all instructions carefully and make note of any special requirements or meeting locations.

Monitor Your Email

Additional updates may be sent if pickup details change.

When Should I Contact Support?

If:

• Your event is approaching and you still haven't received instructions
• You're unable to locate the instruction email
• You're unsure where or when to pick up your tickets

please contact us so we can review your order and provide the latest information available.