How Do I Access Tickets Through Ticketera?

This guide will walk you through accepting the transfer and accessing your tickets for event day.

Step 1: Check for the Transfer Email

When your tickets are transferred, you'll typically receive an email from Ticketera.

Look for:

Sender: no-reply@ticketera.com

Subject Line:
"Tickets to [Event Name] have been transferred to you"

Open the email and click Complete Transfer to begin.

Can't Find the Email?

Try searching your inbox for:

• Ticketera
• The event name
• The venue name
• The performer or team name

Don't forget to check your spam, junk, and promotions folders.

Step 2: Accept the Transfer

After clicking the transfer link, you'll be taken to Ticketera's website.

Depending on the event, you may be asked to:

• Enter your first and last name
• Sign in to an existing Ticketera account
• Create a new Ticketera account

Follow the on-screen instructions to complete the transfer.

Once accepted, the tickets will be assigned to you.

Step 3: View Your Tickets

After the transfer is complete:

1. Navigate to Upcoming Events
2. Select your event
3. View your ticket details

Your tickets should now be available along with any associated barcodes or QR codes required for entry.

Helpful Tips

Use a Mobile Device

Ticketera tickets are designed to be displayed and scanned directly from your smartphone.

Save to Your Mobile Wallet

If Ticketera provides an option to add tickets to:

• Apple Wallet
• Google Wallet

we recommend saving them before arriving at the venue.

Don't See Your Tickets Right Away?

A short delay after acceptance is normal.

If your tickets don't appear immediately:

• Wait a few minutes
• Refresh the page
• Sign out and back in if necessary

Verify the Correct Email Address

If you're prompted to create an account, use the same email address associated with your order whenever possible.