How Do I Access Tickets Sent Through SeatGeek?

This guide will walk you through accepting the transfer and accessing your tickets through your SeatGeek account.

Step 1: Check Your Email

Once your tickets have been transferred, you'll typically receive an email from SeatGeek.

The email may come from:

transactions@seatgeek.com

Subject lines often look similar to:

"[Sender Name] wants to send you a ticket"

Open the email and click Accept Ticket to begin the transfer process.

Can't Find the Email?

Try searching your inbox for:

• transactions@seatgeek.com
• "wants to send you a ticket"
• SeatGeek
• The event name

Be sure to check your spam, junk, and promotions folders.

Even if you can't locate the email, continue to the next step. Your tickets may already be waiting in your SeatGeek account.

Step 2: Log In or Create a SeatGeek Account

Sign in using the same email address associated with your order.

Already Have a SeatGeek Account?

Simply log in using your existing credentials.

New to SeatGeek?

Select Sign Up and create an account using the same email address where your transfer was sent.

Important: Using a different email address may prevent the transfer from appearing.

Step 3: Accept the Ticket Transfer

After signing in, you may see a pending ticket transfer waiting for acceptance.

Tap Accept Ticket to complete the transfer.

Once accepted, the tickets will be added to your SeatGeek account.

Step 4: Download the SeatGeek App

Download the SeatGeek app from the Apple App Store or Google Play Store.

The app provides the easiest way to:

• View your tickets
• Access your event information
• Present tickets for scanning at the venue

Step 5: View Your Tickets

Open the SeatGeek app and select the Tickets tab.

Your event should appear within your account.

If available, you'll also have the option to:

• Add to Apple Wallet
• Add to Google Wallet

Can't Add Tickets to Your Wallet?

No problem.

You can still access and scan your tickets directly from the SeatGeek app when you arrive at the venue.

Helpful Tips

Use the Same Email Address

Always sign in using the same email address that received the transfer invitation.

Check Both Email and the App

Sometimes tickets appear in your SeatGeek account before you locate the transfer email.

Save Tickets Before Event Day

If the wallet option is available, consider saving your tickets before arriving at the venue. This can help avoid delays if internet service is limited near the event.

Keep Your Phone Charged

Most SeatGeek tickets are mobile tickets and must be presented from your phone for entry.